Terms of Service

By accessing or using DocBridge (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

These Terms constitute a legally binding agreement between you (and the company you represent, "Customer") and LXCODERS, LDA, company no. (NIPC) 516398504, registered office at Rua Bairro da Liberdade, 1, 8600-109 Luz (Lagos), Portugal ("DocBridge", "we", "us").

DocBridge is offered to businesses, professionals and private individuals. Where the Customer is a consumer — a natural person acting outside their professional activity — the rights granted to consumers by law also apply, in particular those in sections 13 and 14.

DocBridge is a SaaS platform that automates the ingestion, extraction, and export of financial documents (invoices, receipts, credit notes, delivery notes) from email, mobile app, and manual uploads.

The Service includes:

• AI-powered OCR and data extraction (supplier, NIF, amounts, dates)
• Document validation and approval workflow
• Integration with accounting software via API or SAF-T PT export
• Document archive stored in DocBridge, searchable and organised
• Duplicate detection and fraud signals

Access to DocBridge is by registration on the website or by invitation from an existing user. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activity that occurs under your account
• Ensuring that all users you invite agree to these Terms
• Promptly notifying us of any unauthorised use of your account

We reserve the right to suspend or terminate accounts that violate these Terms or are used for fraudulent purposes.

If you choose to connect a Gmail account to DocBridge:

• You authorise DocBridge to read your email attachments for the purpose of detecting and importing financial documents
• You authorise DocBridge to apply Gmail labels to processed emails
• You may disconnect your Google account at any time in Settings → Connected Accounts

Our use of Google user data is governed by our Privacy Policy (Section 3) and complies with the Google API Services User Data Policy.

You agree not to use the Service to:

• Process documents that belong to companies other than those registered in your workspace
• Submit fraudulent, forged, or altered financial documents
• Circumvent or interfere with the Service's security features
• Attempt to access another tenant's data
• Use the Service in violation of applicable law, including Portuguese and EU tax regulations
• Resell or sublicense access to the Service without our written consent

DocBridge has a free plan and paid plans. Prices and plan limits are those published at docbridge.online, or those in your subscription agreement, where one exists. Key points:

• The subscription is monthly and paid after the service is provided: on the 1st of each month we issue the invoice for the previous month, with the plan fee and any documents processed above the included amount
• Payment is due within 30 days of the invoice date
• Unused document quota does not roll over between billing periods
• We reserve the right to change pricing with 30 days' notice
• Refunds are not provided for partial months except where required by law (see section 13)
• Non-payment: 14 days after the due date the account becomes read-only; after 30 days it is archived. We warn you by email before each step, and your data remains exportable under section 10. Access is restored as soon as payment is confirmed

We aim to provide a reliable service but do not guarantee 100% uptime. Scheduled maintenance will be announced where possible. Support is available via support@lxcoders.com.

We are not liable for processing errors resulting from illegible, corrupted, or non-standard document formats.

To the maximum extent permitted by applicable law:

• DocBridge is provided "as is" without warranties of any kind
• We are not liable for any indirect, incidental, or consequential damages arising from use of the Service
• Our total liability to you in any 12-month period shall not exceed the fees paid by you in that period
• We are not responsible for errors in extracted data that arise from unclear source documents
• AT / e-fatura submissions are never automated — DocBridge does not submit to the Portuguese Tax Authority on your behalf. The customer is solely responsible for their tax obligations.

Either party may terminate the agreement with 30 days' written notice. We may terminate immediately for material breach, including non-payment or violation of the Acceptable Use policy.

Upon termination, you may export your data for 30 days. After that period, your data will be deleted in accordance with our Privacy Policy.

These Terms are governed by and construed in accordance with the laws of Portugal. Any disputes shall be subject to the exclusive jurisdiction of the courts of Lagos, Portugal, except where mandatory consumer law provides otherwise.

DocBridge is a digital service, provided exclusively online. There is no physical delivery of goods, and no shipping or delivery costs.

• Access: your account is available immediately, as soon as registration is completed and your email confirmed. The Service can be used from any country, in Portuguese, English, Spanish and French.
• Paid plans: the plan you choose is active from the moment it is contracted — it does not depend on prior payment (section 7). Invoices are issued in the Customer's name and can be paid by Multibanco reference, MB WAY, credit or debit card, or SEPA direct debit. On the Professional and Gabinete plans they can also be paid by bank transfer to the account shown on the invoice and in the portal, by sending us the proof of payment through the portal.
• Payment confirmation: payments by Multibanco reference, MB WAY and card are notified to us in real time and are recorded on the account within minutes. With direct debit, the collection is presented to the bank on the date shown on the invoice and confirmation depends on bank processing, which may take a few business days; access is not affected during that period. For bank transfers, we confirm the payment after receiving the proof of payment, as a rule within 2 business days; if the proof is not accepted, we tell you by email with the reason. While it awaits confirmation, access is not restricted.
• Reinstatement: if access was limited for non-payment, it is restored automatically as soon as the payment is confirmed.

If the Service is not available within these times, contact support@lxcoders.com or +351 308 806 033.

If you contract the Service as a consumer — a natural person acting outside their professional activity — you have the right to withdraw from the contract within 14 days of its conclusion, at no cost and without giving any reason, under Article 10 of Portuguese Decree-Law no. 24/2014 of 14 February.

• How to exercise it: within that period, send an unequivocal statement of your decision to withdraw to support@lxcoders.com or by letter to LXCODERS, LDA, Rua Bairro da Liberdade, 1, 8600-109 Luz (Lagos), Portugal. You may use the model form in Annex B of the same Decree-Law, but it is not mandatory.
• Refund: we refund all payments received within 14 days of being informed of your decision, using the same means of payment, at no cost.
• Service already started: if you expressly asked for the Service to begin during the withdrawal period, you owe the amount proportional to the service provided up to the moment you informed us of the withdrawal (Article 15).

This right does not affect termination at any time under section 10, nor any other rights granted to consumers by mandatory law.

In the event of a consumer dispute, the consumer may resort to a consumer Alternative Dispute Resolution (ADR / RAL) entity, under Portuguese Law no. 144/2015 of 8 September. The entity competent for our registered office is:

Consumers may also resort to the arbitration centre of their area of residence or, where none exists, to CNIACC — Centro Nacional de Informação e Arbitragem de Conflitos de Consumo. The up-to-date list of ADR entities is available on the Consumer Portal at www.consumidor.gov.pt.

We have an electronic Complaints Book (Livro de Reclamações): www.livroreclamacoes.pt.

We may update these Terms from time to time. We will notify you by email at least 30 days before any material changes take effect. Your continued use of the Service after that date constitutes acceptance of the revised Terms.

For questions about these Terms, contact: